Unhappy experience with Kiss&MakeupNY.com

First of all, I have to say I am not trying to attack anyone , any company....I am just reflecting an unhappy experience I recently had with Kiss and MakeupNY.com.

I found Kiss & MakeupNY.com on this forum and have been buying from them for many times now...however, I am now truly disappointed by their customer services.

I received my item, however,inside the tube, the water and the product is separated. I thought after I squeezed the water out, it should be Ok for use....I had no way to get all the water out so I still applied it on my face anyway because that was early in the morning and my old one went out ....My face is red , swelling and irritated.I couldn't apply any make up, feeling painful even I just trying to wash it off so I went to see a doctor. I sent an email to them and tell them about the product...it was on a Friday and they closed on Saturday.



They did not reply my email even after their store closed..I was so frustrated becasue they keep updating their facebook page but did not reply my email. And then I saw some people posted on their wall because Kiss & Make up did not reply to their emails regarding to missing ordered that they placed 1 month ago, so i posted on their wall. My post got deleted right away so I posted again. After a while....I went back to check and my 2nd post was removed again...so I posted a third one...that happened again...so I went to post a comment under one of their status so they cant remove it again. After a while, a random person attacked me saying I posted 20 times and expect a reply within one hour , and say mean things to me sarcastically and said

".....its a primer, not ur leg. im sure kiss & makeup will fix the issue as soon as they can. i have my own online store aswell, & its very irritating when they are customers like YOU who expect an answer within 1hr, & send you 20 messages....."

and then I replied her..I did not post 20 times and expect an answer within an hour.
Then she attacked me again saying I am the one trying to attack Kiss and Make up....and then I did not reply her because I did not want this kind of abusive conversation go on and on. I was just telling them what happened to the product I received and what happened to my face after using their product.

After a while, my post was removed,(which I replied that random person to clarify I did not post 20 times and expect a reply within 1 hour ) and her abusive, rude, mean posts were still there.

so then,I sent an email again, telling them I can send the product back if they send me a pre paid envelop , and what happened on the facebook page and I asked why did they deleted my posts but not the one who was attacking me.
They replied rudely and said my posts were not necessary and replied nothing regarding why they did not remove hers.I asked and they said they are only willing to resolve the issue of the product...not anything else. And they did not apologise or anything, not even a sorry.They blamed me for posting numerous posts on their walls when I did not mention anything about why not deleting the abusive posts on their page against me.
They agree to give me a refund after I request.I asked them again and they did not even bother to give me a reply......not even a reply confirming a refund has been issued by their company.
The next day ..I sent them an email to ask about the refund , no reply and they keep updating their facebook wall and they were still updating their FBpage.

I sent them an email again to ask about the refund.....then she replied rudely and said I did not need to send them numerous emails in one day, when I only sent two. Then I replied and said something like I do not feel like I am respected as a customer and I do not think they were handling the problem properly. They still would not remove the abusive posts against me. I reported to facebook to let them remove the posts for me and Kiss and Makeup was still not the one who remove it.

I have been recommended kiss and make up NY on this forum and to my relative and friends after my first purchase and did not plan to attack them of any sort....now I am truly disappointed of their customer service. They cannot take negative comments and reflection about what they did wrong, and do not understand a customer's frustration after using their defective product and having her face red, swelling , irritated and sore.

This is the defective product I received from kissandmakeupNY.com ........